Question 1

How is it packaged? Will it arrive to me safely?

Accepted Answer

We package all our plants within jars, tubs, or packets, and they are then wrapped in bubble wrap or similar protection, and often packed in a foam box. You can see pictures on our Highlights on our Instagram, @rareplantstissueculture.

Question 2

What do I need to purchase and import a plant?

Accepted Answer

Each country has different requirements for importing plants, and we advise our buyers to be aware of the requirements for their own country before purchasing. The US requires an import permit for importing more than 12 plants.

Question 3

How much is delivery?

Accepted Answer

Delivery costs depend on the weightage of the package, aka how many plants you order. We bill this at cost, and it is usually around $60USD. The shipping cost listed on the website is the preliminary and minimum amount. You may be billed for extra shipping costs once your package has left us.

Question 4

I'm in Canada. Do I need an import permit?

Accepted Answer

We don't require an import permit to send the plants to you, however we believe you do require an import permit in order to collect the plants. However, do check on your end as I'm afraid we're not aware of the specifics. On our side, we just prepare the usual phytosanitary certificate before it leaves for delivery.

Question 5

How long does it take for a phytosanitary certificate to be obtained?

Accepted Answer

The phytosanitary certificate is done and obtained the morning of the shipment.

Question 6

Do I need a phytosanitary certificate?

Accepted Answer

Most countries require a phytosanitary certificate, and we prepare them on our end for you. We bill this at cost, which is $50USD per phyto.

Question 7

What countries do you deliver to?

Accepted Answer

We currently deliver to the US, Canada, the EU, the UK, Hong Kong, Singapore, and Russia.

Question 8

Where are you shipping from? Where do the plants come from?

Accepted Answer

We ship directly from our lab in Bangkok, Thailand.

Question 9

I'm from the US. What do I need to get your plants?

Accepted Answer

You'll need to send us your import permit and your yellow and green labels, we'll handle the rest.

Question 10

How long does shipment take?

Accepted Answer

Shipping is stated to take around 7-10 days, but many of our buyers state that they receive their package within 3-5 days.

Question 11

What plants would you recommend for beginners? Which plants are difficult to plant out?

Accepted Answer

We would say there are only three difficult plants that we sell: Billietiae, Florida Beauty, and Caramel Marble. The other plants are all relatively easy.

Question 12

Can I see customer reviews?

Accepted Answer

Sure, we have customer reviews on our Instagram highlights (@rareplantstissueculture)

RARE PLANTS
TISSUE CULTURE

FAQ

Frequently asked questions